Rights & Responsibilities

Patient Rights

• Right to Healthcare Access: Every patient has the right to receive timely and appropriate medical care.
• Right to Non-Discrimination: Patients will be treated with respect and without discrimination based on age, gender, race, religion, sexual orientation, or disabilities.
• Right to Dignity and Privacy: Patients are entitled to a safe and private environment during examinations, procedures, and treatments.
• Right to Confidentiality: Medical records and personal information will be kept confidential and secure.
• Right to Participate in Care Decisions: Patients have the right to be involved in decisions about their treatment and care.
• Right to Clear Information: Patients will be informed about the benefits, risks, and expected outcomes of treatments in an understandable manner.
• Right to Informed Consent: Consent will be obtained before any procedure, surgery, or treatment. If the patient is unable to consent, their nearest relative will be consulted.
• Right to Cost Transparency: Patients will be informed about the estimated cost of treatment and hospital payment policies.
• Right to Know Care Providers: Patients have the right to know the names and roles of the doctors, nurses, and healthcare team members involved in their care.
• Right to a Second Opinion: Patients may seek a second opinion regarding their diagnosis or treatment plan.
• Right to Accept or Refuse Treatment: Patients can accept or reject medical treatment after being informed of the consequences. The hospital is not responsible for outcomes resulting from refusal of treatment.
• Right to Medical Records: Patients can request a copy of their medical records, which will be provided within 3 working days as per hospital protocol.
• Right to Voice Concerns: Patients can express complaints or grievances and expect them to be addressed promptly and fairly.